Refund policy
ENHANCED PRTCL RETURN & REFUND POLICY
Our 60-Day Return Policy
We stand behind our products. You have 60 days after receiving your order to request a return, that's plenty of time to evaluate whether ENHANCED PRTCL works for you.
Return Eligibility Requirements
To be eligible for a return, your patches must meet ALL of these conditions:
• Unopened and unused: The product must remain in its original factory-sealed condition with all individual patches still in their original sealed envelopes.
• Uncontaminated packaging: No signs of opening, tearing, water damage, or tampering.
• Proof of condition: You'll need to provide photographs of the sealed packaging (all angles) and sealed patches to initiate your return request.
• Within 60 days: Return requests must be initiated within 60 days of your delivery date (not order date).
Why unopened only? Our patches are transdermal microneedle delivery systems designed for direct skin contact. Once a patch is removed from its sealed packaging, the sterile integrity is compromised and cannot be restored. This is a hygiene and safety requirement, not an arbitrary restriction.
How to Request a Return
Contact us at returns@enhancedprtcl.com with your order number and photographs of the sealed packaging. Please include:
• Your order number
• Order date and delivery date
• Photographs of sealed box/pouch (all angles)
• Photographs of all unopened individual patches
• Your reason for return
No photographs = we won't be able to process your request. We use photos to verify condition and protect both of us.
Once we review your request (usually within 3-5 business days), we'll either approve it and send you a prepaid return shipping label, or let you know if there's a question about the condition.
Important: Do NOT ship your return without an authorization code from us first. Unauthorized returns will not be accepted.
Return Shipping & Inspection
Once we receive your return, we'll inspect it to confirm it meets the unopened requirements. This usually takes 5-10 business days. If everything checks out, we'll approve your refund. If not, we'll let you know what didn't meet the conditions.
Please note: Return shipping to us is prepaid (we cover it), but you won't be refunded for your original shipping cost ($5.95). This is standard practice for DTC brands.
Refunds
If your return is approved, we'll issue a full refund to your original payment method within 5 business days of approval. Please allow an additional 5-10 business days for your bank or credit card company to process the refund on their end.
Refunds do not include your original shipping cost. If you purchased with a subscription discount, the refund is calculated on the discounted price you paid.
If you don't see the refund within 10 business days of our approval, please contact us at returns@enhancedprtcl.com and we'll investigate.
Damages & Defective Items
Received damaged packaging or a defective patch? Contact us immediately at support@enhancedprtcl.com with photos of the damage. Please report damage within 48 hours of delivery.
If we confirm the damage or defect, we'll either send you a replacement or issue a refund whichever works best for you. We'll cover return shipping for confirmed defects.
Wrong Item or Quantity
If we shipped you the wrong product or quantity, contact us at support@enhancedprtcl.com within 10 days of delivery. We'll make it right — usually by shipping the correct item right away without requiring a return.
Non-Returnable Items
Unfortunately, these items cannot be returned:
• Opened boxes or patches (even if individual patches are still sealed) — due to hygiene and sterility concerns
• Products purchased from third-party marketplaces (Amazon, eBay, Walmart, etc.) — contact the original retailer
• Products shipped to international addresses outside the continental US — your return shipping costs are non-refundable, and refunds are issued only after we receive and inspect items
• Sale/clearance items — these are final sale and non-returnable (unless defective)
• Subscription orders after the 48-hour acceptance window — once 48 hours have passed since delivery, subscription orders become non-returnable
Subscription Returns
Subscription orders have a 48-hour return window. After 48 hours, the order is considered accepted and is non-returnable. This protects the integrity of our subscription model.
If you want to cancel your subscription, you can do that anytime in your account dashboard or by emailing support@enhancedprtcl.com. Cancellations take effect before your next billing date if submitted at least 48 hours before that date.
Exchanges
The fastest way to get a different product is to request a return for your current item, and once it's approved, place a separate order for the new item. We'll get your refund processed quickly so you can order right away.
Chargebacks & Disputes
We handle all customer disputes through this official return process. If you're unsatisfied for any reason, we'll work with you to make it right through a return or refund.
Please don't initiate a chargeback with your credit card company without first trying our return process. Chargebacks create unnecessary complications for both of us and delay resolution. If there's an issue with your order, we're here to help just reach out.
By placing an order, you agree to resolve any disputes through this return policy, not through credit card chargebacks.
EU 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without needing to justify the decision. Your items must still be in the same unopened, unused condition with original packaging.
Contact & Questions
For return requests: returns@enhancedprtcl.com (response within 2-3 business days)
For defect/damage claims: support@enhancedprtcl.com
For general questions: support@enhancedprtcl.com
We're here to help. If you have questions about our return policy or your specific situation, reach out. We'll do our best to make it fair for everyone.
EFFECTIVE DATE: August 1, 2026
Last Updated: July 20, 2026