Shipping policy
Shipping Policy
Last updated: September 11, 2026
ENHANCED PRTCL is a trade name of FIGHTSHAPE LLC ("we", "us", "our"). This Shipping Policy explains how we process, ship and deliver orders placed at enhancedprtcl.com. By placing an order, you agree to this policy.
Nothing in this policy limits any rights you have under the consumer protection laws of your country. If this policy conflicts with those laws, the law applies.
1. Where we ship
We currently ship to:
- United States (50 states, Washington D.C. and Puerto Rico)
- Canada
- United Kingdom
- Singapore, Malaysia, the Philippines and Vietnam
We do not currently ship to APO/FPO/DPO military addresses, U.S. territories other than Puerto Rico, or any other country. We may decline or cancel orders addressed to freight forwarders or parcel re-shipping services.
2. Shipping rates
| Order subtotal | Shipping |
|---|---|
| Up to $54.99 | $6.99 Standard Shipping |
| $55.00 or more | Free Standard Shipping |
"Order subtotal" means the value of the products after discounts, before taxes and duties. All prices are in U.S. dollars. The shipping charge is shown at checkout before you pay.
3. Order processing
All orders ship from our fulfillment center in China.
We process orders within 1–3 business days (Monday to Friday, excluding public holidays in China). Orders placed on weekends or holidays are processed on the next business day.
Processing may take longer during peak periods and public holidays in China, including National Day (October 1–7) and Chinese New Year. When this happens, we will post a notice on our website.
4. Estimated delivery times
After your order ships, estimated delivery times are:
| Destination | Estimated delivery after dispatch |
|---|---|
| United States | 7–15 days |
| Canada | 7–15 days |
| United Kingdom | 6–10 days |
| Singapore, Malaysia, Philippines, Vietnam | 5–25 days |
These estimates are based on our carriers' published service times. They are not guaranteed. Customs inspections, weather, carrier disruptions and other events outside our control can cause delays.
5. If we cannot ship on time
If we cannot ship your order within the processing time in Section 3, we will email you before that time passes. We will give you a new expected shipping date and the choice to either:
- accept the delay, or
- cancel your order for a full refund.
If you do not respond, and the new delay is 30 days or less, we will treat this as your agreement to the delay. If we still cannot ship by the new date, we will contact you again. Unless you give your agreement to the further delay, we will cancel your order and send a full refund.
Refunds for cancelled orders go to your original payment method, within the time required by law.
6. Order confirmation and tracking
You will receive an order confirmation email after you place your order. When your order ships, we will email you a shipping confirmation with tracking information, where tracking is available for your shipping method. Tracking can take up to 5 days to show updates.
7. Shipping address
Please check your shipping address carefully at checkout. You are responsible for providing a complete and accurate address.
To change your address, contact us within 1-2 hours of placing your order. After your order has been processed, we may not be able to change it.
If a package is returned to us because of an incorrect or incomplete address, we will either re-ship it after you pay the new shipping cost, or refund the product price minus the original shipping cost.
8. Customs, duties and taxes
All orders are shipped internationally from China and must clear customs in your country.
United States:
U.S. import duties and customs fees are included in our prices and shipping. You will not be asked to pay anything on delivery.
United Kingdom:
For orders of £135 or less, UK VAT is charged at checkout, as required by UK law. You will not be asked to pay VAT on delivery.
Canada, Singapore, Malaysia, the Philippines and Vietnam: Your order may be charged import duties, taxes (such as GST, VAT or SST) and handling fees by your country's customs authority or the carrier. Unless these are collected at checkout, they are the recipient's responsibility. We cannot predict these amounts.
All destinations:
- We declare the true value and contents of every shipment. We cannot mark orders as gifts or declare a lower value.
- Customs authorities may inspect, delay or hold any parcel. These delays are outside our control.
- Import rules vary by country. Before ordering, please check that the products can be imported into your country for personal use.
9. Refused, unclaimed or held packages
If you refuse delivery, do not pay duties or taxes that you owe, or do not collect your package from the carrier or post office:
- If the package is returned to us in good as new conditions, we will refund the product price minus the original shipping cost and any return or disposal fees charged to us.
- If the package is not returned to us (for example, the carrier or customs disposes of it), we cannot issue a refund.
If a customs authority holds, seizes or destroys a package for a reason you did not cause, contact us.
If you have a legal right to cancel your order (for example, under UK consumer law), your refund will follow those rules.
10. Lost or missing packages
Marked as delivered: A package is considered delivered when the carrier confirms delivery to the shipping address you provided. Risk of loss passes to you at that point. If tracking shows "delivered" but you cannot find your package, please check around your home, with neighbors and building staff, and with your local post office. Then contact us within 7 days of the delivery date, and we will open an investigation with the carrier. We are not responsible for packages stolen after the carrier has confirmed delivery to the correct address, except where the law says otherwise.
Not delivered: If your order has not arrived 30 days after the end of its estimated delivery time, or tracking has not updated for 15 days, contact us. If the carrier confirms the package is lost, we will re-ship your order at no cost or give you a full refund.
Claims for lost packages must be made within 90 days of the ship date.
11. Damaged, defective or incorrect items
Please check your order when it arrives. For damaged packaging, defective products or incorrect items, contact us within the time frames in our Refund Policy, with photos of the product, the packaging and the shipping label. Please keep all packaging until your claim is resolved.
For hygiene and safety reasons, opened patches cannot be returned. Full return terms are in our Refund Policy.
12. Cancellations
You can cancel your order within 12 hours of placing it, as long as it has not yet been processed. After that, the terms of our Refund Policy apply.
13. Changes to this policy
We may update this policy from time to time. The version in effect when you placed your order applies to that order.
14. Contact us
Email: support@enhancedprtcl.com Business: FIGHTSHAPE LLC, trading as ENHANCED PRTCL Address: 30 N Gould St, Ste N, Sheridan, WY 82801, USA
We aim to reply within 1–2 business days.